Privacy Policy

Effective: October 15, 2026

This Privacy Policy explains how All Stars On Deck, LLC ("On Deck", "we", "us") collects, uses, and shares information when you use the On Deck website, web app, and iOS app (the "Service"). It is part of our Terms of Service.

1. Who can use On Deck

You must be 18 or older to create an account. On Deck is built for the adults in cheer: parents, coaches, gym staff, and event producers. We do not knowingly collect personal information from anyone under 18 through account creation. If you believe someone under 18 has given us personal information, email support@allstarsondeck.com and we will delete it.

2. What we collect

Account information: your first and last name, email address, and password. Passwords are handled by our authentication provider and stored only as a secure hash, never in plain text.
Your preferences: the teams and gyms you follow, your notification settings, and similar choices you make in the app.
Purchases: if you buy a season pass or other paid plan, our payment processor (Stripe) collects your payment details. We never see or store your full card number. We keep a record of your plan, its status, and its renewal date.
Consent records: when you agree to our Terms of Service and this Privacy Policy, we record which versions you accepted, when, and the IP address and browser information of the device you used. This is how we show that you agreed.
Content you send us: feedback and support messages.
Usage and diagnostic data: which screens and features are used, the device and browser type, your IP address and approximate location derived from it, and error reports when something goes wrong. When you are signed in, this data may be linked to your account and email address so we can understand how On Deck is used and help with support requests.
Session recordings: we record a random sample of sessions (screens, taps, and scrolls) for quality purposes, such as finding bugs and confusing screens. Text you type into form fields is masked, and recordings are deleted after 30 days.

3. How we use it

To run the Service: show your schedules, keep you signed in, and remember what you follow.
To process payments and renewals, and to tell you about them.
To send account and service email, such as confirmations, receipts, renewal reminders, and gift invitations.
To send occasional product news and updates. Every one of these emails has an unsubscribe link, and unsubscribing does not affect service email.
To fix bugs, prevent abuse, and improve the Service.
To meet legal obligations and enforce our Terms.

4. Who we share it with

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share it only with service providers that run parts of On Deck for us, under their own privacy and security commitments:

Supabase: account sign-in and our database (hosted on Amazon Web Services).
Vercel: website and app hosting.
Stripe: payments and subscriptions.
PostHog: usage analytics, session recordings, and error reports.
Customer.io: email delivery.

We may also disclose information if the law requires it, to protect anyone's rights or safety, or as part of a merger, acquisition, or sale of the business. In a sale, this policy would continue to apply to your information.

5. How long we keep it

We keep your information for as long as your account is open. If you delete your account, we cancel any active subscription and delete your account information, preferences, purchase records held by us, and consent records. We keep a minimal record that the deletion happened. Stripe keeps its own payment records as financial law requires. Backups roll off on their normal schedule.

6. Your choices and rights

View and edit your profile in the app.
Delete your account at any time from Account > "Delete account".
Unsubscribe from product email using the link in any such email.
Request a copy of your information, or ask us to correct it, by emailing support@allstarsondeck.com. We will respond within 30 days.

Depending on where you live, you may have more rights under local law. Email us and we will honor them as that law requires.

7. Security

We use industry-standard protections, including encryption in transit, hashed passwords, and database access rules that limit each account to its own data. No system is perfectly secure. If a breach affects your personal information, we will notify you as the law requires.

8. Where your data is processed

On Deck is operated from the United States, and your information is stored and processed in the United States.

9. Changes to this policy

We will post any update here with a new effective date. If a change is material, we will notify you in the app or by email, and we may ask you to review and accept the updated policy before you continue using the Service.

10. Contact

All Stars On Deck, LLC
30 N Gould St. #61526, Sheridan, WY 82801
support@allstarsondeck.com